I regret to inform our customers that we are currently having issues with the reverse DNS lookups for our domains. The issue was introduced a few days ago but we discovered it just yesterday. Currently we are still waiting for a resolution from our data center who's responsibity is to update and fix the broken PTR records in the master DNS servers. The problem affects mostly email communication as most SMTP servers reject our emails when they are unable to reverse lookup our IP address. If you have sent us an email and haven't received a response please either use the trouble ticket system or try again in 24 hours.
I will post and update once the problem gets fixed (hopefully in the next few hours).
I am sorry for the inconvenience caused.